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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, February 20, 2007

The Company Store

This place is down heaven. The ducks may not agree, but The Company Store offers pillows and comforters TO DIE FOR. If I could, I think I'd order one of everything in their catalog.

Back in November I was browsing the catalog, looking for the perfect quilt. I found one on clearance; it was love at first sight. I placed the order. I waited. A few weeks later I got an email that my quilt was back ordered. Since the email stated that the quilt would ship in 30 days, I ignored the small line of print that said it might not be available until March.

A few months have gone by, but not a week goes by that I don't think of my quilt. It would have been nice to have during the cold December and January months, but good things come to those who wait. And wait. And wait.

I just received another email today. My quilt will hopefully ship within the next 30 days. I'm keeping my fingers crossed. March is just around the corner.

Friday, December 15, 2006

Got a complaint or a compliment? Use Planet Feedback.

One website that is truly unique is Planet Feedback. Here you can write a letter of complaint, suggestion, or compliment to the business of your choice and Planet Feedback will help make sure that your letter gets in front of a real person that will (hopefully) address your issues.

Part of Planet Feedback's mission statement reads:

* We will connect individuals to each other to increase their influence.
* We will raise the stakes for companies to respond to their customers.
* We will innovate relentlessly to use the Internet as it expands.

I used Planet Feedback a couple of years ago when Paypal placed a hold on my account. Each time I tried to contact them, I got an email that my account was under review. When I wrote a letter through planet feedback, I received a personalized response to my problem in less than 3 days!

Most of the letters written are available for public viewing, which means that you can read everything from Suzanne Somers cheating consumers to Applebees going above and beyond your average customer service.